Introduction

Last updated: [insert date published on website]

ReuVolt Electricals Limited (“ReuVolt”, “we”, “us”, “our”) of Unit 3 Kingsway, Team Valley Trading Estate, Gateshead, England, NE11 0HW is committed to protecting and respecting your privacy. ReuVolt is committed to the protection of the personal data that we process in line with the data protection principles set out in the United Kingdom’s General Data Protection Regulation (“UK GDPR”) and the Data Protection Act (2018). ReuVolt is the data controller for the purposes of the UK GDPR in instances where you make an enquiry with us.
This privacy notice explains what personal data ReuVolt collects from individuals who visit the ReuVolt website, contact us using our web forms, by email, phone or through one of our social channels; or other marketing communications (“you/your”). It also explains what information we collect automatically when you visit our website.
Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at [insert email].
We update this privacy notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to the products and services we offer. When changes are made, we will update the date at the top of this document. Please review this privacy notice periodically to check for updates.

Who this privacy notice applies to

This privacy notice applies to you if:

1. You visit our website
2. You make an enquiry about our services
3. You complete a new online registration
4. You share information with one of our partners
5. You take part in one of our surveys
6. You complete a contact form
7. You sign up to receive newsletters and/or other communications from us

What is personal data?

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier such as your IP address.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation. Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.

What information do we collect?

The type of Personal Data we collect about you will depend on our relationship with you.

We process all information you give us, either through our website (“our site”) or by corresponding with us by telephone, email or otherwise. This includes information you provide when you use our site, contact us to make an enquiry about our services, complete an online form or from other social media functions linked to our site, or when you report a problem with our site.

We may process the following information when you register to access the private area of our website:

• Name
• Email address
• Phone number
• Other contact details
• Bank/Payment Information
• Any extra information you choose to tell us about you

We may process the following information following an online enquiry:

• Name
• Address
• Email address
• Phone number

We may use your name, address, email address and telephone number to contact you about your enquiry.

How we collect your personal data

We collect most of this personal data directly from you—in person, by telephone, text, or email and/or via our website. However, we may also collect information:

• From third party social websites such as LinkedIn.
• From other individuals you know, referring you to us, for example one of our trusted partners.

Cookies and Web Beacons

ReuVolt uses both cookies and web beacons on our website and web beacons in some emails. Cookies are small text files and web beacons are small graphic images. They are downloaded to your device when you visit a website or receive certain emails, unless you have set your browser to reject them.

We use cookies to remember your preferences, display content that is more relevant to you and improve your overall experience of our site. We use web beacons to track the actions of individuals (such as email recipients) and measure the success and response rates of our marketing campaigns.

To learn more about cookies, web beacons and what you can do to opt out of receiving them, please view our Cookies Notice [insert link].

Purposes and bases for processing your personal data

We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:

Marketing

Email marketing

When you make an enquiry about our services or you have purchased services from us, we will send you marketing emails to promote our services and inform you of any new services or offers. You may opt-out of receiving these emails, either by utilising the account option online or by contacting us directly using the details below.

Postal marketing

We may send you mail to promote our services and inform you of any new services or offers. We will do so on the basis of our legitimate interest. You may opt-out of receiving these emails by contacting us directly using the details below.

Telemarketing

We may call you to promote our services and inform you of any new services or offers. We will do so on the basis of our legitimate interest. You may opt-out of receiving these calls, during any call with us or by contacting us directly using the details below.

Sharing your information

We may also disclose your information to third parties in connection with other purposes set out in this policy. These third parties may include:

• business partners, suppliers and sub-contractors who may process information on our behalf
• advertisers, social media platforms, and advertising networks
• analytics and search engine providers
• IT service providers

Where we are under a legal or regulatory duty to do so, we may disclose your details to the police, regulatory bodies or legal advisors, and/or, where we consider necessary to protect the rights, property or safety of ReuVolt, its personnel, users or others

International Transfers

When we collect your personal data, it may be processed outside the UK. This is because the organisations we use to provide our services to you may be located in other countries or may have servers located in other countries.

We have taken appropriate steps to ensure that where personal data processed outside the UK, it has an essentially equivalent level of protection as it has within the UK. We do this by ensuring that:

• Your personal data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation); or

• We enter into either International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs) (with the UK Addendum) with the receiving organisations and ensure that supplementary measures are also applied, where necessary.

A copy of the IDTA can be found here international-data-transfer-agreement.pdf

Your rights

You have certain rights in relation to the processing of your personal data, including to:

• Request access to your personal data (commonly known as a “Subject Access Request”). This enables you to receive a copy of the personal data we hold about you.
• Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. If you object to us using your personal data for marketing purposes, we will stop sending you marketing material.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to another party (data portability).
• Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we are permitted by law to do so.

How to exercise your rights

You will not usually need to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. If you wish to exercise your rights, please contact us at [insert email].

How to complain

You have the right to lodge a complaint with the supervisory authority, if you believe we are infringing the UK data protection laws, or you are concerned about the way in which we are handling your personal data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:

• Contact us | ICO
• Or by telephone on 0303 123 1113

Data retention period

We will retain your personal data for as long as is necessary to provide you with our products and ongoing services and for a reasonable period thereafter, to enable us to meet our contractual and legal obligations and to deal with complaints and claims.

At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and organisation planning.

Contact

You can contact ReuVolt in relation to data protection and this privacy notice by emailing info@reuvoltelectricals.co.uk or calling 07512 363056.